Shipping policy

Our standard processing is 1-2 business days.

Domestic Orders


All our UK orders are sent by Royal Mail 2nd Class delivery which estimates 2-3 business days from the date of postage. If you require your order sooner you can also choose 1st Class delivery. This will be processed within 1 - 2 working days and sent 1st class with Royal Mail. If it’s required even sooner, You can choose a Special Delivery before 1pm.

International Orders

Standard shipping is not trackable.

We strongly recommend to add tracking service for international orders especially for orders over 20£.

Estimates 7-10 business days (about two weeks), to reach Australia/North America, 5-7 days EU. Please note that delays may happens (weather, holidays, customs clearance etc.).

 

 

Damaged or Missing Items

If you notice a damaged package during delivery or your order arrives damaged or any product is missing, it is your responsibility to take as many photos as possible and to write a report of the damage or missing product with the carrier.

This will speed up the entire procedure.

If you do not do this, it may happen that we will not be able to refund you money from the lack of evidence that the package was really damaged or missing from the item.



Customs

Additional charges might be added on our International shipments

These additions are decided by your countries local customs office, and include charges such as clearance fees, customs duty, good and services tax (GST) and other taxes.

We (Green Heart Store) have no control over these charges, and we always recommend that you contact your local post office/authorities/customs if you are unsure about what local fees might be added to your order.