Shipping policy

Our standard processing is 1-2 business days.

Our Warehosue is located in Poland.

Standard shipping is not trackable.

We strongly recommend to add tracking service for international orders especially for orders over 20£.

Estimates 7-10 business days (about two weeks), to reach Australia/North America, 5-7 days EU. Please note that delays may happens (weather, holidays, customs clearance etc.).

Damaged or Missing Items

If you notice a damaged package during delivery or your order arrives damaged or any product is missing, it is your responsibility to take as many photos as possible and to write a report of the damage or missing product with the carrier.

This will speed up the entire procedure.

If you do not do this, it may happen that we will not be able to refund you money from the lack of evidence that the package was really damaged or missing from the item.

Customs

Additional charges might be added on our International shipments

These additions are decided by your countries local customs office, and include charges such as clearance fees, customs duty, good and services tax (GST) and other taxes.

We (Green Heart Store) have no control over these charges, and we always recommend that you contact your local post office/authorities/customs if you are unsure about what local fees might be added to your order.