Return & Refund Policy

Return & Refund Policy

Thanks for shopping at ​My Site​.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have ​14​ calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused/unopened and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returneditem. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method ofpayment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shippingcosts are non​refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

Always write to us before you send product back. We first need to inform you where you should send it and accept your case in our system


If you have any questions on how to return your item to us, contact us